There are many issues with computers that need support. The way we can receive that support is what computer support technology is all about. Since support is part of computing
life and there are always bugs, problems, guidance, etc… that need to be given by some sort of a support entity, we can expect ways that will help us receive that much-needed support.
The ways that we have today for giving support
are either making a phone call for a support member at the service center or contact him by online chat, and just chat with him about your problems, exactly as 
if you were chatting with your friends on a messenger software, describe your problem and get the instructions to your solution from the tech guy on the other side. Another option is to get someone to log in to your computer and see what you see and solve your problems. You can decide just to open a support case, on the company’s support page on the web, and you will get your solution via e-mail.
So, to summarize what I just mentioned, there are these types of support ways:
- Calling a support tech, talking on the phone to describe the problem and get solution options.
- Opening an online chat, write your problem description and read the answers given by the tech support person to get solution options.
- Opening a support case, describe the problem, and wait for the solution via e-mail. Unless you have registered to get full support, then maybe you will get a call from the support person and get the solution options on the phone.
- Ask someone to login to your computer with your permission and let him fix your problems online. (web-based shares – or programs that enable control).
• The telephone, Cell-Phones: Well this technology is one of the oldest, as the first telephone was invented by Alexander Graham Bell in the year 1876. Using phones is the quickest way of getting the information exactly when you need it. Many use cell phones today since it’s available, quick and efficient to get the information you need ASAP. If you get lost in a city and need to find a place you can call a friend with an internet connection, that can quickly check on an online map, to find you the address you need and direct you to it, so the Phone technology is one of the more common ways to get support.
You have to remember that every website – usually has the “contact” section, where you can usually contact the company, by either phone call, sending an e-mail request by filling out a form, etc… The contact ways will be detailed there.
• Since most of us use the Internet today, there are options to browse online and seek a solution to your problem. You can address the company that gives the support, and if they have an online chat option, you can use that to talk to someone online and get the answers you need immediately.
i. (the downfall of that is that most of those online chats are really busy, and you might spend some time waiting for the tech support person to be available to you.)
Some Examples:
a) Live Person – This company has some solutions, for placing a live support chat on your website, check it out.
b) Provide Support – This is another solution to place a live chat on your website.
c) Mioot – Another live chat software – check it out.
d) SightMax – This is a live chat software – that also fits a smart mobile phone.
• Opening a Support Case: There are websites that enable their clients to open a support case. Mostly the support case might be available only for registered users, or it might enable you to enter the contact information, during the process of opening the support case, since they have to know how to contact you when they have the solution, which e-mail to contact or the phone number to give you a support call back.
Some Examples of Support Case websites:
- Citrix – Explanation on opening a support case.
- Automation Anywhere – This shows how does an online contact information form look like.
- Cisco – This shows a login screen for returning registered clients – by Cisco.
- SugarCRM – This website shows on the left menu – the options given for customer support.
• Remote Desktop Sharing: There are ways to get the support you need by just allowing someone to access your computer, with your permission (you have to allow them to go in, following their instructions) so they could see your screen, and do the problem solving for you. They can see the problem you are experiencing and help you solve it. You can even see them do it.
Some Examples of such solutions:
- The top 6 remote desktop sharing programs – You can see some of the remote desktop sharing solutions out there, which enable a support person to access your computer, see your desktop and give you support.
- Mikogo – This website enables you to share your desktop, and other solutions like online meetings, conference and remote support.
- SkyFex – A web solution that enables remote desktop support.
- NetViewer – This website enables online support, online meetings, and presentations, etc…
or we just can’t understand why something doesn’t work for us. We want to install something and we get errors. We want to operate software and it doesn’t do what we need it to do. When all of those annoying occurrences happen we wouldn’t mind having someone to call, someone to get computer help live, well… there are some options out there to do so.
will get the help you need from someone online, someone who will talk to you live, and figure out how to solve your problem.
computer live help near your location, in your language.
even if he is not near your computer. Those tools enable the support person to get control of your computer, see what you see, so he can see the problem you encounter, and perform the solution to try and solve your problem. You can see all that he does on your computer, and of course, you are the one who initiates the connection to that assisting person from afar.
tool, that the support assisting person will give you the link to that WEBEX application website, where you will get from him the 
the client who asks for the assistance. When both have this tool, the one who wants to connect to the other, needs to ask the other to give him the ID number (showing on his TEAMVIEWER) and the password (usually numbers), using those details, the online assisting person can get connected to your computer, see what you see, and again see the problem and conduct the stages to solve them, while you can watch. Again as you can see the client requesting the online assistance is the one who initiates the connection, without the ID & Password details, the remote assisting person can’t take control of your computer, again you’re in control.