There are different tools that will enable someone to assist you, even if he is not near your computer. Those tools enable the support person to get control of your computer, see what you see, so he can see the problem you encounter, and perform the solution to try and solve your problem. You can see all that he does on your computer, and of course, you are the one who initiates the connection to that assisting person from afar.

Most of the technical people who offer online computer assistance are using a web application called “WEBEX“, that is a website tool, that the support assisting person will give you the link to that WEBEX application website, where you will get from him the Login information, and of course, you will be the one who accepts the assistance connection, to let the online assistant technician take control of your computer, and you can see all of his activities on your computer and disconnect him if you’re not happy with his actions on your computer, you are in control.

Another tool is the “TEAMVIEWER“, this tool needs to be installed on both computers, the one giving the online assistance and the client who asks for the assistance. When both have this tool, the one who wants to connect to the other, needs to ask the other to give him the ID number (showing on his TEAMVIEWER) and the password (usually numbers), using those details, the online assisting person can get connected to your computer, see what you see, and again see the problem and conduct the stages to solve them, while you can watch. Again as you can see the client requesting the online assistance is the one who initiates the connection, without the ID & Password details, the remote assisting person can’t take control of your computer, again you’re in control.

Another online support option is getting a chat with an online technician, that in a chat can try and guide you on the steps you might need to solve your problem. The chat is called “Live Person”, and it enables support professionals to give online assistance, as they chat with the client, ask for the information which relates to the problem the client has,
and guide him on how to solve his problem. This might not be the best way or the continent one to work out your problems, but this is another online assistance you can use, and of course, if you do not have a way to get the previous solutions of full control of the online assisting person, chatting with a professional and do it yourself with his guidance still can solve your problem.